Shipping Policy

Last Updated: July 25, 2025

Thank you for placing your order with us. We understand that you are looking forward to receiving your purchase, so we've provided the following information to explain how our shipping process works and what you can expect.

1. Order Processing

After your order is placed, our team will begin preparing it for shipment. It generally takes approximately 3 business days for us to review, prepare, package, and transfer your order to our shipping carrier.

Orders placed during the weekend will be shipped on the following Monday.

2. Shipping & Delivery

After your package has been shipped, delivery generally takes 10–20 business days.

We charge a standard flat shipping rate of $5.99 USD for deliveries worldwide.

3. Possible Shipping Delays

Although we work to ensure orders arrive within the estimated timeframe, circumstances beyond our control may occasionally affect delivery.

For example, delays may occur due to customs inspections or issues with shipping carriers. We appreciate your patience and understanding should such circumstances arise.

4. Tracking Your Shipment

Once your order has been dispatched, we will send you a Shipping Confirmation email containing your tracking number.

You can enter this tracking number to follow your package through:

Please note that tracking information may take a few days to become active after the shipment notification has been sent. If you do not see an update immediately, there is no need to worry.

5. Why Did I Receive Only Part of My Order?

If your purchase contains multiple products, your items may be sent in separate shipments from different warehouses.

This shipping arrangement allows us to send individual products as quickly as possible.

For orders shipped in multiple packages, each shipment will have its own unique tracking number. You will receive a separate shipping confirmation email for each package.

6. Can I Make Changes to My Order?

Order changes are extremely time-sensitive.

If you need to correct your shipping information, such as your address or phone number, or modify an item, such as its size, color, or quantity, please contact us as soon as possible, preferably within 12 hours after placing your order.

Please email our support team and provide:

  • Your Order Number (e.g., 071SHOP-123331) and Order Email
  • A clear explanation of the requested change, such as the updated address or preferred item size/color

Because orders may move into shipping preparation quickly, we cannot guarantee that changes will still be possible once processing has begun. However, we will do our best to assist with your request.

7. What Happens If a Delivery Is Missed?

If the delivery attempt is unsuccessful, the carrier will generally leave a notice and hold the package at the local post office.

We recommend contacting your local delivery provider first and using your tracking number to obtain further information about the shipment.

If you are unable to resolve the issue with the carrier, please contact us and we will assist you.

Please note that we cannot be held responsible for packages returned because of an incorrect address or failure to collect the shipment.

8. What Should I Do If My Shipment Is Delayed?

If your package appears to be taking longer than expected, please follow these two steps:

  1. Review Your Tracking Information: Check the date of the most recent tracking update. If the latest update was within the past 7 days, your package is still considered to be moving through the shipping process.
  2. Contact Us After 7 Days Without Updates: If there have been more than 7 days without any new tracking information, please contact our support team. Include your Order Number (e.g., 071SHOP-1128) and Order Email so we can investigate the shipment for you.

9. Lost or Stolen Packages

We understand how concerning it can be when you cannot locate your shipment. If you contact us regarding a potentially lost package, we will communicate with the shipping company to determine its current status.

  • Lost in Transit: If our investigation confirms that the package has officially been lost while in transit, we will send a replacement order at no additional cost to you.
  • Packages Marked as Delivered: Our policy does not cover packages that are lost or stolen after the tracking information confirms successful delivery to your address. If the tracking status shows “Delivered” but you cannot locate the package, we recommend checking with your neighbors, family members, or building management first.

10. Shipping Destinations & Origins

  • Destinations: We ship orders worldwide. If, in the rare event, we are unable to deliver to your particular country, we will contact you directly.
  • Origin: Our main facilities are located in the United States, Canada, Australia, and the EU. We also work with selected manufacturers and may, in some cases, arrange for an order to be shipped directly from one of their facilities in order to provide products and pricing efficiently.

11. Shipping Disclaimer

By placing an order with us, you acknowledge and agree to the following shipping conditions:

  • Shipping Times: All delivery timeframes provided are estimates and are not guaranteed. We are not responsible for delays resulting from customs, shipping carriers, or other circumstances beyond our control.
  • Customs, Duties, and Taxes: The buyer is responsible for any customs charges, import duties, taxes, or other fees imposed by the authorities in the destination country. Such charges are not included in the product price or shipping fee.
  • Address Accuracy: Customers are responsible for supplying a complete and accurate delivery address. We are not responsible for packages that are lost or returned because incorrect shipping information was provided.
  • Delivered Packages: Our responsibility for an order ends once the tracking information confirms successful delivery. We are not responsible for packages that are subsequently lost or stolen after being marked as delivered.

Have Questions? Contact Us!

If you have any questions regarding the information above or need assistance with your shipment, please contact our support team at:

support@aboveetec.com

To help us locate your order as quickly as possible, please include your Order Number (e.g., 031SHOP-1938) and the Email Address used when placing your order in your message.