Return and Refund Policy

At Aboveetec, our workspace equipment is engineered to the highest operational standards. To maintain a secure and transparent commercial environment for our clients, our return and refund operations are strictly governed by the following professional guidelines.

1. Post-Delivery Equipment Audit

Upon receiving your items—whether from our Dynamic Support series, Time Rhythm collection, or Desktop Cleanse units—we strongly advise conducting an immediate hardware audit.

  • Should you detect any structural defects, mechanical irregularities, or transit-induced damage, please alert our technical support desk at support@aboveetec.com within 48 hours.

  • Immediate reporting enables our team to expedite a resolution, such as a priority hardware replacement or a full account credit.

2. Conditions for Return Eligibility

Aboveetec honors a 30-day return window, commencing from the confirmed date of delivery. Because our products are precision workspace tools, any returned hardware must satisfy the following non-negotiable criteria:

  • The equipment must remain in its original, unassembled, and completely unused condition.

  • All factory seals, serial number tags, and warranty inserts must be untampered and intact.

  • The item must be repacked in its original structural packaging, including all protective foam and organizational sleeves.

  • A verified digital invoice or valid proof of purchase is required to initiate the process.

3. Return Merchandise Authorization (RMA) Procedure

To uphold our inventory integrity, Aboveetec strictly enforces a standardized RMA workflow:

  1. Initiation: You must submit a formal return request via email to support@aboveetec.com.

  2. Approval & Routing: Upon verification, our administrative team will issue a unique alphanumeric RMA code alongside the correct regional warehouse routing instructions.

  3. Non-Compliant Returns: Any freight dispatched to our fulfillment centers lacking a valid, pre-approved RMA code will be rejected at the loading dock and will forfeit any refund eligibility.

4. Freight Responsibility and Allocation

  • Manufacturer/Logistical Error: If a return is necessitated by a verifiable hardware defect or a fulfillment misroute on our end, Aboveetec will absorb all associated return freight liabilities.

  • Client Preference/Remorse: If a return is initiated due to subjective preference, spatial incompatibility, or a general change of mind, the buyer assumes full financial responsibility for all return shipping tariffs. Original outbound freight charges remain non-refundable.

5. Exemptions and Final Sale Articles

To maintain strict quality control, specific inventory categories are disqualified from our return procedures:

  • Custom-Configured Setups: Any workspace hardware specifically modified, tailored, or personalized to a client's specific dimensions.

  • Final Sale/Clearance: Products explicitly marked as "Final Sale" at the time of checkout, as well as digital gift certificates.

6. Statutory EU Withdrawal Rights

For clients operating within the European Union, we fully comply with statutory consumer directives granting a 14-day cancellation window without requiring formal justification. To qualify, the returned merchandise must still adhere strictly to our "unused" and "factory condition" prerequisites outlined in Section 2.

7. Refund Processing and Capital Disbursement

Once your RMA parcel arrives at our designated facility:

  • Hardware Diagnostic: Our receiving department will conduct a thorough quality inspection to ensure compliance with our return criteria.

  • Credit Issuance: Authorized reimbursements will be routed automatically back to the original financial instrument utilized during checkout.

  • Timeline: Please allow up to 10 business days for our internal administrative processing. Subsequently, your banking institution may require an additional 3 to 5 business days to officially clear the funds to your account.

Corporate Transparency & Dispute Management

We value the trust you place in Aboveetec to equip your workspace. Our team pledges to acknowledge all RMA and service inquiries within 24 business hours, ensuring every concern is handled with ethical and transparent commercial practices.

  • Brand Identity: Aboveetec

  • Corporate Entity: Hong Kong Yofai Limited

  • Headquarters Address: Unit D5, 5/F, King Yip Factory Building, 59 King Yip Street, Kwun Tong, Hong Kong

  • Official Correspondence: support@aboveetec.com

  • Support Line: +1 (424) 297-1712