Return Policy
Last updated: July 25, 2025
Thank you for choosing to shop with us. We value your satisfaction and want to address any concerns regarding your purchase. If you experience an issue with your order, please contact us directly at support@aboveetec.com and provide your order number (e.g., 015SHOP-1218) together with the email address used for your order. Please read the policy below for full details.
General Policy
Please be aware that all purchases are final. Returns and exchanges are not accepted, except in cases where an item has a confirmed quality problem or an incorrect product was delivered.
Damaged, Defective, or Incorrect Items
We are committed to the quality of our products. If your order arrives damaged, defective, or contains the wrong item, please contact our support team directly before taking any other action. We are committed to working with you toward a fair solution.
Please check your order when it arrives and notify us within 7 days of delivery.
For us to review your request, please email support@aboveetec.com with:
-
Your order number (e.g.,
015SHOP-1218) and the email address used to place the order. - A description explaining the problem.
- Clear photos or video showing the defect, damage, or incorrect product.
After reviewing your claim, our team will determine the appropriate resolution. Each case is reviewed individually, and the available resolution may include a replacement, partial refund, or full refund.
Refunds
When a full or partial refund is approved, the amount will be returned to the original payment method used for the purchase.
Refunds generally take 7–12 business days to appear in your account. The exact time required for the funds to be posted may vary depending on your bank or credit card provider.
Exchanges
We do not provide exchanges.
A replacement will only be provided when an item arrives defective or damaged and the related claim has been approved.
Unauthorized Returns
Please do not return any product unless our support team has specifically instructed you to do so.
You must contact us and initiate a claim before sending anything back.
Products returned without prior contact and an approved claim will not be accepted. We cannot provide assistance, refunds, or replacements for unauthorized returns.
Contact Us
If you have any questions or concerns about your order, please contact our support team at support@aboveetec.com.
For the fastest assistance, include your order number (e.g., 015SHOP-1218) and the email address used for your purchase in your message. We are committed to addressing your concerns and doing our best to resolve the issue.